Job Description

Title: AWS Connect Engineer
Location: Parsippany NJ (Onsite)
Duration: Full-time

Job Description:

Desired Competencies (Technical/Behavioral Competency)

Strong hands-on experience designing & developing Amazon Connect contact flows & routing profiles.
Expertise with AWS Lambda DynamoDB S3 CloudWatch Logs and API Gateway .
Sound understanding of IVR/IVA flows Conversational Design and Lex Bot integrations.
Experience integrating Connect with CRMs
Strong telephony knowledge: PSTN SIP DIDs call routing and call quality troubleshooting.
Experience with Kinesis streaming call event logs and analytics pipelines.
Good knowledge of AWS security (IAM roles policies encryption).
Deployment experience using Terraform/CloudFormation and DevOps pipelines.
Strong documentation communication and solution-design skills.
AWS Certifications: Solutions Architect Associate/Professional Developer Associate .
Experience with AI/ML Contact Lens sentiment analysis and analytics.
Knowledge of WFM/WFO tools (e.g. Verint NICE).
Experience with monitoring and debugging using CloudWatch Insights and X-Ray.
Familiarity with Kinesis Redshift Athena QuickSight for reporting.

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Required Experience:

Job Tags

Full time

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AWS Connect Engineer Job at Diverse Lynx LLC, Parsippany, NJ

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