Job Description

Job Title: Business Analyst - Senior

Location: Toronto, Ontario

Work Model: Hybrid

Duration: 6 months

Extension: 1 time

Must Haves

• Significant experience designing online user experiences for complex digital solutions.
• Ability to delivery on a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred.
• Proficient with industry standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).
• Basic Knowledge in Microsoft Azure cloud platform
• Knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom, Slack and Microsoft Teams
• Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker
• Experience in applying content layout and typography design principles and techniques for a mobile first or responsive web design.
• Familiar with how to design information architectures and taxonomies, and how they relate to navigational design elements.
• Knowledge and experience in current web usability and accessibility standards (e.g.WCAG 2.0 WCAG 2.1 Level A & AA) and best practices.
• Knowledge and experience in usability and user-experience principles, methodologies and techniques, including interdependencies of user interface and navigation design, accessibility, information architecture, graphic design and user-interface design.
• Knowledge of Ontario digital government standards - refer to .
• Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross-functional team, with clients, solution delivery vendor(s) and other stakeholders.
• Knowledgeable in design thinking, have a user-centric mindset and attention to detail.
• Understand business metrics and able to translate business goals and objectives into digital experiences.

Description / Responsibilities / Skills

Responsibilities/Assignment Deliverables

• Work in a hybrid agile cross-functional team environment to provide leadership and guidance in developing, implementing, and evaluating online user experience and content strategies.
• Developing product design criteria, planning activities, business objectives, communication and reporting protocols, implementing planning, product prioritization and phasing strategies, issues management, quality assessment and transition requirements.
• Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices.
• Ensure that current web usability accessibility standards (e.g. WCAG 2.0 to WCAG 2.1 Level A and AA) and best practices are adhered to for digital solutions.
• Assess user characteristics, needs, goals, and opportunities, challenges and pain points.
• Lead the team in defining and testing of usability requirements and metrics.

Leadership & Oversight

• Provide subject matter expertise in the negotiation and development of user experience and content standards and performance measures.
• Prioritize features & manage the backlog - So the product team has a shared focus across tactical design and development work.
• Decide when to ship software - So customers can experience the benefits of the product as soon as possible.
• Guide, coach, and oversee the team in designing digital solutions, included but not limited to content design and flow, wireframes, page templates and navigation, functional specifications.
• Provide mentorship and guidance to the team to determine potential opportunities for development of digital solutions and assess the impact on users.
• Direct the team in leading the development of content, structures and features e.g. user personas, journey maps, tasks scenarios, wireframes, prototypes.

Technical Skills Requirements

• Knowledge and experience in current web usability and accessibility standards (e.g. WCAG 2.0 to WCAG 2.1 Level A & AA) and best practices.

Deliverables

• Product vision and road map (now, near, and future timeline)
• Product strategy: target audience (end-users), problems you're trying to solve, value propositions
• User epics, stories and themes / Product backlog and sprint plans
• Data requirements / models (conceptual / logical)
• Functional and Non-functional requirements
• Test plan/strategies, test cases
• Product key performance Indicators (KPIs) or success criteria including a metrics dashboard
• Product risk mitigation strategies
• Communications to senior management level including executive summaries, and product status updates as required.
• Documentation of all artefacts in a shared project library.

Experience & Skill Set Requirements

People Skills - 30%

• Can work effectively independently and in a team environment.
• Excellent facilitation, presentation, time-management and problem-solving skills.
• Able to build strong and trusting relationships while liaising effectively with internal and external stakeholders and solution delivery vendor(s).
• Strong leadership skills to provide advice and guidance on all aspects of user experience and design, assessing user characteristics, needs, goals, and opportunities.

Analytical and Problem-Solving Skills - 30%

• Creative, analytical approach and strong understanding of interaction design principles.
• Able to resolve issues in a timely manner, provide options and recommendations.
• Thrive on feedback and comfortable transforming ideas generated through user research and analysis to create elegant, effective designs for diverse audiences.
• Able to prioritize change requests from clients and guide the team in determining how best to address them.
• Strong research skills to perform industry research, provide options and make recommendations for solution improvements.

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