Technical Writer & Change Management Specialist - Contract - Orlando, FL - $75.00 - $88.65/hr The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a Technical Writer & Change Management Specialist in Orlando, FL Role Description As a Technical Writer & Change Management Specialist in Data IAM group, you will play a key role in supporting the IAM Transformation journey. This transformation focuses on enhancing the end-user experience, consolidating technology stacks, and improving information security through proper lifecycle management for all employees. In this role, you will produce documentation that explains how IAM products and processes work, and you will help prepare people across the organization to adopt them. You will partner closely with the Organizational Change Management lead, and collaborate with Service Management, Engineering, and Identity Operations teams, to document functional and process changes and drive adoption. The goal is to make IAM products and platforms simple, seamless, and secure for cast members, employees, and partners across business segments and corporate functions.
Technical WritingDevelop, edit, and maintain clear, concise, and user-friendly technical documentation for IAM products, platforms, and processes. Collaborate with IAM engineers, product owners, and operations teams to translate complex technical concepts into accessible content for a wide audience, including leadership, end users, and application owners. Document functional changes, operational processes, and adoption workflows in support of IAM Transformation initiatives. Create training materials, FAQs, job aids, and user guides that support both day-to-day operations and change adoption. Participate in Agile ceremonies such as sprint planning and backlog refinement to ensure documentation aligns with current development efforts. Review and maintain IAM content repositories, ensuring version control, accuracy, and accessibility.
Organizational Change ManagementSupport the development of core OCM deliverables, including the Change Approach, Stakeholder Analysis, and Change Impact Assessments. Assist with OCM project planning and tracking, including maintaining change plans, timelines, and status reporting across multiple IAM initiatives. Develop Change communications, such as announcements, emails, intranet content, leadership talking points, and presentations, tailored to diverse audiences. Support stakeholder engagement activities, including coordinating stakeholder meetings, forums, and feedback sessions, and maintaining stakeholder and change network contacts. Help measure adoption and readiness by gathering stakeholder feedback, tracking engagement, and identifying areas where additional communication or support is needed. Continuously gather feedback from stakeholders to improve the clarity, usability, and effectiveness of documentation and change materials.
Skills & RequirementsBenefits/Other Compensation This position is a contract/temporary role where OpenKyber offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). One of OpenKyber's guiding principles is 'do the right thing'. For applications and inquiries, contact:hirings@openkyber.com
For applications and inquiries, contact:hirings@openkyber.com
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