Dispatch & Patient Coordination Specialist
Full-Time | Greater Houston Area
Role Overview
We are seeking a highly organized Medical Dispatcher & Patient Coordination Specialist who is Bilingual in English and Spanish
You will dispatch mobile diagnostic services, conduct patient pre-qualifications, maintain disciplined documentation, and ensure proactive, closed-loop communication. Success requires strong follow-through, prioritization skills, and calm professionalism under pressure.
Key Responsibilities
Triage incoming orders (fax, portal, email, phone)
Accurately log all activity
Assign technologists based on location, modality, and urgency
Coordinate same-day and next-day appointments efficiently
Confirm appointments with clients and set clear expectations
Conduct outbound calls to gather demographics and scheduling details
Assess exam readiness and escalate barriers
Verify insurance using approved tools (Availity, Novitas and others)
Maintain complete, real-time notes for every interaction
Proactively update facilities on scheduling issues
Coordinate closely with technologists and billing staff
What Success Looks Like
Orders are accurate and rarely require rework
Missed exams are minimized through proactive follow-up
Technologists arrive informed and prepared
Documentation is complete and reliable
Patients and facilities feel confident in our process
Qualifications
2+ years in dispatch, scheduling and healthcare coordination
Strong customer service mindset
Exceptional attention to detail and documentation discipline
Ability to manage high call volume
Strong prioritization and time management skills
Clear written and verbal communication
High accountability and follow-through
Bilingual - Spanish and English
Schedule
Willing to work Tuesday through Saturday approximately 10-6. Flexibility and reliability are essential. Saturday will be a work from home day.
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