Help Desk Analyst Job at vTech Solution, Washington DC

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  • vTech Solution
  • Washington DC

Job Description

Job Summary

Seeking an entry-level Help Desk Analyst to join the Finance department, providing frontline technical support and issue resolution for a 6-month contract with potential conversion to a merit position.

Key Responsibilities

  • Provide first-level technical support and troubleshooting for end users
  • Log, track, and resolve help desk tickets in a timely manner
  • Escalate complex issues to appropriate technical teams
  • Assist with hardware, software, and system access issues
  • Maintain accurate documentation of support requests and resolutions
  • Support onboarding/offboarding and routine IT service requests

Required Skills & Certifications

  • High School (minimum education)
  • Entry-level experience
  • Must pass Standard Background Check and Drug Screen
  • Must complete E-Verify and Temporary Worker Agreement confirmation
  • Must be eligible to work in the US without sponsorship
  • Confirmation required on eligibility for conversion to Merit

Preferred Skills

  • Basic familiarity with help desk ticketing systems
  • Strong customer service and communication skills

Scheduling

  • Onsite
  • Hours: 40/week
  • Interview: Video first, then in-person for finalists

Job Tags

Contract work, Temporary work

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