Help Desk Specialist Job at IEvolve, Inc., Buffalo, NY

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  • IEvolve, Inc.
  • Buffalo, NY

Job Description

Salary: $55,120 - 61,984 per year Requirements:

  • Proficiency with operating systems such as Windows, Linux, and macOS, along with common business software including Microsoft Office/365 and Adobe products
  • Working knowledge of basic networking concepts, including TCP/IP and LAN/WAN, plus printer troubleshooting
  • Experience using remote desktop and diagnostic tools
  • Familiarity with help desk ticketing platforms
  • Strong customer service mindset with patience, empathy, and a focus on user satisfaction
  • Clear verbal and written communication skills with the ability to explain technical topics in simple terms
  • Strong analytical and troubleshooting ability to identify and resolve issues efficiently
  • Careful attention to detail when logging incidents, documenting actions, and closing tickets
  • Ability to handle multiple requests at once and prioritize effectively in a fast-paced environment
  • High school diploma or equivalent
  • 1 year of technical support experience
  • Ability to relocate to Buffalo, NY 14228 before starting work
Responsibilities:
  • Serve as the first point of contact for users experiencing technical issues by phone, email, chat, or in person
  • Investigate and diagnose hardware, software, operating system, and network connectivity problems, then guide users through step-by-step fixes
  • Record, prioritize, track, and document support requests and resolutions in a help desk ticketing system
  • Escalate unresolved or more complex issues to higher-level support teams and follow up until the issue is resolved
  • Install, configure, and carry out minor repairs on computers, peripherals, and software for new and current employees
  • Manage user accounts, including creating accounts, resetting passwords, and handling permissions in systems such as Active Directory or Microsoft 365
  • Develop and maintain technical documentation and training resources such as user guides, FAQs, and SOPs
Technologies:
  • Active Directory
  • Hardware
  • Support
  • LAN
  • Linux
  • macOS
  • Microsoft 365
  • Network
  • TCP/IP
  • Windows
  • Office 365
  • JIRA
  • LESS
  • Zendesk

More:

We are offering a full-time Helpdesk Specialist role with an hourly rate of $26.50 to $29.80 and expected hours of at least 40 per week. Our benefits package includes 401(k), dental insurance, a flexible spending account, health insurance, a health savings account, life insurance, paid time off, a retirement plan, and vision insurance. This is an in-person position in Buffalo, NY 14228.

last updated 39 week of 2026

Job Tags

Hourly pay, Full time, Work at office, Remote work, Relocation, Flexible hours

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