Kendalls Grill is seeking a friendly professional and customer-focused Online Chat Support Agent to assist customers through online chat and digital communication channels. The successful candidate will respond promptly to customer questions provide accurate information about our menu and services assist with orders and reservations and help resolve customer concerns while delivering a positive experience.
Respond to customer inquiries through live chat and other online communication channels.
Provide accurate information about menu items pricing restaurant hours services and promotions.
Assist customers with online orders reservations modifications and general requests.
Handle customer complaints and concerns professionally and work toward appropriate solutions.
Communicate clearly politely and efficiently with customers.
Escalate complex issues to the appropriate manager or department when necessary.
Maintain accurate records of customer interactions and requests.
Follow company customer-service policies and procedures.
Protect customer information and maintain confidentiality.
Work collaboratively with restaurant staff to ensure customer requests are handled efficiently.
Excellent written communication and customer-service skills.
Friendly patient and professional communication style.
Strong attention to detail and ability to multitask.
Comfortable using computers chat platforms email and other digital tools.
Ability to remain calm and helpful when handling difficult customer situations.
Previous customer service hospitality restaurant or online support experience is preferred.
Ability to work independently and as part of a team.
The ideal candidate is dependable responsive personable and comfortable communicating with customers online. They should be able to quickly understand customer needs provide helpful solutions and represent Kendalls Grill in a professional manner.
This position may involve working remotely or in a customer-support environment depending on company requirements. The role requires consistent availability during assigned shifts and the ability to respond to customer inquiries in a timely manner.
Required Skills:
Customer Service Live Chat CRM Communication Problem Solving Multitasking Typing Zendesk
...Schedule & Expectations We're hiring to support two separate shifts as we continue to grow: Day Shift: Typical schedule: 6:00... ...You Get ~ Competitive base pay (based on experience)~10% night shift differential - applies to overnight shift only ~ Overtime...
We have openings for Mig & Tig welders in Georgetown, Richmond and Lexington, KY. Must pass a weld test and a blueprint reading test. Pay is based on results. Drug screen and background check required.
Plant Manager - QUEBEC, CANADA JOB SUMMARY: High-level managerial position responsible for organizing, directing, controlling, evaluating, and implementing through a functional management team the administrative support and production operations in the manufacture...
...Job Description Medical Courier Delivery Driver (Cargo Van / Box Truck) Location: Livonia, MI (Servicing Metro Detroit) Schedule: Monday Friday (Operations start at 6:00 AM; routes usually finish around 12:00 PM / Noon) Employment Type: Independent Contractor...
...Job Summary: The RPA Developer I is responsible for the development and administration of solutions for managed RPA environments. The RPA developer will partner with various teams to design, implement, test, document, and deploy enhancements, fixes, and configuration...