Job Description

Scrum Master with Claims admin, Claims Modernization, Claims Platform migration.

Location: Remote

We are seeking an experienced Scrum Master to support Agile teams involved in Claims Administration, Claims Modernization, and Claims Platform Migration initiatives. The Scrum Master will facilitate Agile ceremonies, remove team impediments, drive delivery, and coordinate across business, technology, claims operations, and vendor teams.

The ideal candidate will have strong experience working in the insurance claims domain , particularly with claims processing, claims administration systems, modernization programs, and migration from legacy claims platforms to modern technology platforms.

• Serve as Scrum Master for Agile teams supporting claims modernization and claims platform migration programs.
• Facilitate daily stand-ups, sprint planning, sprint reviews, retrospectives, backlog refinement, and other Agile ceremonies.
• Partner with Claims Business, Product Owners, Business Analysts, Developers, QA, Architects, and technical teams to ensure successful sprint delivery.
• Track sprint progress, dependencies, risks, issues, and impediments and drive timely resolution.
• Support migration from legacy claims systems/platforms to modern claims platforms .
• Coordinate activities related to claims data migration, system integration, testing, implementation, and production rollout.
• Work closely with claims stakeholders to understand business processes including FNOL, claims intake, adjudication, payments, reserves, settlements, subrogation, and claims closure .
• Help teams translate claims business requirements into actionable user stories, acceptance criteria, and sprint objectives.
• Monitor Agile metrics such as velocity, burndown, throughput, cycle time, and sprint performance.
• Identify delivery risks and dependencies across multiple Agile teams and workstreams.
• Facilitate communication between business and technical stakeholders throughout the modernization program.
• Support UAT, SIT, integration testing, migration testing, and production deployment activities.
• Promote Agile/Scrum best practices and continuously improve team processes.
• Maintain project visibility through tools such as Jira, Confluence, Azure DevOps, or similar Agile platforms .
• Support release planning and coordination for major claims platform releases and migration milestones.
• Escalate project risks and blockers appropriately while maintaining transparency with leadership.

• 5+ years of experience as a Scrum Master / Agile Project Manager .
• Strong experience with Agile/Scrum methodologies .
• Hands-on experience in the Property & Casualty (P&C) insurance claims domain .
• Experience with Claims Administration and claims business processes.
• Experience supporting Claims Modernization initiatives.
• Experience with Claims Platform Migration , legacy system migration, or large-scale system transformation.
• Experience coordinating cross-functional technology and business teams.
• Strong knowledge of Agile ceremonies, backlog management, sprint planning, and release planning.
• Experience with Jira, Confluence, Azure DevOps, or similar tools .
• Strong communication, facilitation, stakeholder management, and problem-solving skills.

• Experience with Guidewire ClaimsCenter or other modern claims platforms.
• Experience with legacy claims platforms and modernization/transformation programs.
• Experience with claims data migration and integration .
• Experience working with insurance carriers, TPAs, or P&C insurance organizations.
• CSM, PSM, SAFe, or equivalent Agile certification .
• Experience working with distributed/remote Agile teams.

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