Job Description

SDR Manager

• Location: American Fork, Utah
• Schedule: Full-time, in office
• Reports to: Director of Sales
• Team: 10–20 Sales Development Representatives

About DentalQore

DentalQore is a website design and digital marketing company based in American Fork, Utah. We help dental practices grow through high-performing websites, SEO strategies, communication tools, and technology.

Our mission is simple: help people grow. That includes the dental practices we serve and the team members who make that growth possible. At DentalQore, we value positivity, accountability, collaboration, and continuous improvement.

About the Role

DentalQore is looking for an experienced SDR Manager to lead and develop our appointment-setting team.

You will oversee hiring, onboarding, coaching, and day-to-day performance for a team of 10–20 Sales Development Representatives. Your goal will be to build a well-trained and consistently performing team that generates qualified opportunities for our sales representatives.

This is a hands-on leadership role. You will listen to calls, lead coaching conversations and role-plays, review performance data, and work directly with representatives to improve their results. We are looking for someone who wants to lead from inside the operation, not solely from a dashboard.

What You’ll Do

• Build and maintain a strong hiring pipeline to keep the team fully staffed with qualified representatives
• Interview, onboard, train, and develop new SDRs
• Provide ongoing coaching on call quality, qualification, objection handling, and appointment setting
• Listen to live and recorded calls and provide clear, actionable feedback
• Lead regular role-plays and skill-development exercises
• Establish clear performance expectations and hold team members accountable fairly and consistently
• Track results across the SDR funnel, including activity, appointments, show rate, qualification, sales acceptance, and downstream conversion
• Identify performance gaps and create focused coaching or improvement plans
• Partner with the Director of Sales to improve opportunity quality and alignment between the SDR and sales teams
• Build and refine scripts, processes, training materials, and performance standards
• Create a culture of accountability, continuous improvement, collaboration, and healthy competition

Who Thrives in This Role

You will do well here if you enjoy developing people, stay close to the daily work of your team, and believe effective coaching requires more than reviewing numbers.

We are looking for someone who is:

• Comfortable working directly with representatives on calls, scripts, and role-plays
• Clear and consistent when communicating expectations
• Confident addressing performance concerns and holding people accountable
• Skilled at identifying the cause of a performance gap and turning it into practical coaching
• Organized and able to manage hiring, training, coaching, and daily operations
• Focused on appointment quality as well as volume
• Collaborative, adaptable, and motivated by measurable improvement

Education, Skills & Experience

• Experience managing SDRs, appointment setters, inside sales representatives, or a similar outbound team is required
• Demonstrated success improving individual and team performance through hands-on coaching
• Experience hiring, onboarding, training, and developing sales employees
• Strong understanding of outbound calling, qualification, objection handling, and appointment-setting fundamentals
• Experience using CRM data, call recordings, and performance reports to guide decisions
• Strong leadership, communication, organization, and problem-solving skills
• Experience developing scripts, training materials, or coaching programs is preferred
• Experience in dental, healthcare, digital marketing, or another service-based sales environment is helpful but not required
• Full-time, in-office attendance in American Fork, Utah is required

What Success Looks Like

• A fully staffed, trained, and consistently performing SDR team
• Improving appointment show and qualification rates
• More sales-accepted opportunities and downstream sales conversations
• Measurable representative improvement through consistent coaching
• Clear and accurate visibility into team performance
• Strong alignment between the SDR and sales teams
• Consistent accountability and timely management of performance concerns

Why Join DentalQore?

This is an opportunity to shape how an important team is hired, trained, coached, and developed while making a measurable impact on DentalQore’s growth.

As the sales organization grows, the right leader may have the opportunity to take responsibility for a larger team, additional managers, and broader sales-development operations.

If you enjoy building teams, developing people, improving processes, and seeing measurable results from your leadership, this role offers the opportunity to help build the foundation of a growing department.

Benefits

• Comprehensive health benefits
• Life insurance and supplemental benefits
• 401(k) with company match
• PTO and paid holidays
• Employee engagement events and incentives
• Structured training and growth opportunities

Perks & Culture

• Onsite gym

Corporate passes for:

• TopGolf
• Sundance Mountain Ski Resort, including ZipTours
• Fox Hollow Golf Club

Fully stocked breakroom with:

• Coca-Cola Freestyle machine with free soda
• Two De’Longhi espresso machines
• Video arcade
• Snacks
• Occasional complimentary lunches

Thank you for your interest in DentalQore. We look forward to hearing from you. 

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