Job Description

Veterinary Receptionist / Technician Assistant (Full-Time)

Central Animal Hospital Stoneham MA

Who Were Looking For

Do you love working with both animals and people Are you someone who enjoys a fast-paced environment thrives on teamwork and wants to build a career in veterinary medicine

Central Animal Hospital is looking for a compassionate dependable and motivated Veterinary Receptionist / Technician Assistant to join our growing team!

This unique hybrid position is ideal for someone who enjoys client interaction and customer service while also having an interest in hands-on animal care.

Whether you have experience working in a veterinary hospital are beginning your career in veterinary medicine or are looking to expand your existing skill set wed love to meet you!

About the Role

This position combines the responsibilities of a Veterinary Care Coordinator (Receptionist) with entry-level Veterinary Technician Assistant duties.

The primary focus of this role will be reception client communication and supporting daily front desk operations with opportunities to assist our clinical team as hospital needs and scheduling allow.

Our goal is to find someone who can confidently support the client experience while developing the knowledge and skills necessary to assist with basic patient care.

What Youll Be Doing

Reception & Client Care (Primary Responsibilities)

• Greet clients and patients creating a welcoming and professional experience.
• Answer incoming calls schedule appointments and manage client inquiries.
• Coordinate communication between clients veterinarians and technical staff.
• Educate clients on wellness recommendations preventive care prescription refills and hospital services.
• Process payments prepare estimates and maintain accurate client accounts.
• Maintain accurate electronic medical records using ezyVet.
• Assist with appointment flow patient check-ins and checkouts and daily hospital organization.
• Support a clean organized and efficient reception environment.

Veterinary Technician Assistant & Patient Care (Secondary Responsibilities)

• Assist technicians and veterinarians with safe compassionate patient handling and restraint.
• Help prepare examination rooms and treatment areas.
• Obtain patient histories and assist with routine appointment preparation.
• Support basic patient care and nursing tasks under appropriate supervision and training.
• Assist with laboratory sample preparation and other basic diagnostic workflows as trained.
• Maintain cleanliness sanitation and organization of clinical spaces and equipment.
• Support patient flow and help the medical team deliver efficient high-quality care.
• Develop additional technical skills through hands-on mentorship and training.

Why Work With Us

At Central Animal Hospital we believe exceptional veterinary medicine starts with a supportive collaborative team.

We offer:

• A newly renovated modern veterinary facility.
• A team-oriented environment that values communication accountability and mutual respect.
• Hands-on learning and mentorship from experienced veterinary professionals.
• Opportunities to develop both client service and clinical skills.
• Professional growth opportunities within veterinary medicine.
• A convenient Stoneham location near Boston walking trails local restaurants and an ice cream shop right across the street!

What Were Looking For

Our ideal candidate is someone who:

• Enjoys working with people just as much as animals.
• Has excellent customer service and communication skills.
• Can multitask and remain organized in a busy hospital setting.
• Is comfortable answering phones managing appointments and handling client concerns.
• Has a positive attitude and is willing to assist wherever needed.
• Demonstrates compassion professionalism and attention to detail.
• Is eager to learn basic veterinary technical skills and grow professionally.
• Understands that reception responsibilities are a core component of this position.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or reception experience preferred.
• Veterinary hospital animal care or medical office experience is a plus.
• Basic knowledge of animal handling or veterinary terminology preferred but not required.
• Willingness to learn veterinary software systems including ezyVet.
• Ability to work collaboratively with both administrative and clinical teams.

Previous veterinary technician experience or certification is not required. We are willing to train the right candidate.

Compensation & Benefits

Pay: Competitive hourly compensation based on experience and qualifications.

Benefits include:

• Medical Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off
• Employee pet discounts
• Professional development and growth opportunities
• Supportive leadership and team environment

Schedule

• Full-time position
• Day shifts
• Occasional rotating Saturdays
• Flexibility to support both reception and clinical operations based on hospital needs

Ready to Join Our Team

If youre passionate about helping animals enjoy connecting with people and are interested in growing your career in veterinary medicine wed love to hear from you!

Apply today and become part of the Central Animal Hospital team!

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

• Tailored development programs mentorship and career pathing to help you achieve your unique goals.

• Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.

• Health dental vision life insurance and mental health resources to support your overall well-being.

• Generous paid time off and holidays because your personal time matters.

• A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Required Experience:

IC

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