Remote Business Travel Consultant - German Job at TripActions, Remote

endpZ1JsSnVZSm12dFVSZjgrZU9xQlFTWkE9PQ==
  • TripActions
  • Remote

Job Description

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Experience team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.

What You’ll Do:

  • Provide top-tier travel support via chat, calls, and emails
  • Maintain up-to-date knowledge on suppliers, destinations, and systems
  • Quickly assess customer needs, urgency, and preferences
  • Accurately handle hotel, flight, car, and rail bookings
  • Guide customers in self-service options on the Navan platform and app
  • Respond promptly, meeting SLA expectations
  • Follow company and customer policies, ensuring global compliance
  • Give feedback to stakeholders on goal progress and key processes
  • Participate in team meetings on products, suppliers, and industry updates
  • Stay current on travel industry best practices
  • Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

  • Experience : 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
  • Language : Fluency in English and German – Mandatory fluency in both languages
  • Customer Service : Background in contact center or customer-facing roles
  • Tech Skills : Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
  • Availability : Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
  • Skills : Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
  • Attitude : Empathetic, professional, and excellent at communicating verbally and in writing

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

  • Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here . Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

Jobicy JobID: 152073

Job Tags

Remote job, Full time, Relocation, Flexible hours, Rotating shift

Similar Jobs

College Hunks Hauling Junk & Moving

🚀 Sales Development Representative (SDR) Job at College Hunks Hauling Junk & Moving

Are you a confident communicator who thrives on helping others and closing deals? Do you want a role where your hustle is rewarded, your work has purpose, and your future is bright? Join our top-performing inside sales team at College HUNKS Hauling Junk & Moving , where...

Hopedale Medical Complex

Swim Instructor/ Life Guard Job at Hopedale Medical Complex

Swim Instructor/ Life Guard Swim Instructor/Lifeguard (PRN) About Hopedale Medical Complex For more than 70 years, Hopedale Medical Complex has provided exceptional, patient-centered healthcare close to home. We are an independent, nonprofit Critical Access...

Choctaw Global

Family Advocacy Intervention Specialist Job at Choctaw Global

of the responsibilities and expectations of the position. As business needs and operational requirements change, the essential functions of the position may also change. EEO/AAP STATEMENT: We acknowledge and honor the fundamental value and dignity of all individuals...

SGS Consulting

Event Host Job at SGS Consulting

 ...Job Responsibilities: Serve as on-site event host for private event rentals as assigned by the Private Event Coordinator; duties may begin prior to the event and end when all appropriate loadout procedures have been completed; Ensure that the rental space(s) is/... 

Canon U.S.A., Inc.

Sr Executive, Sales Develop- iV7 Specialist Job at Canon U.S.A., Inc.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent...